FAQS

DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions

WHAT IF I FORGOT MY PASSWORD?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

WHAT IF THERE IS AN ERROR IN THE ADDRESS?
In the event of a change of address, it is best to send us a message as soon as possible, for example by responding to the order confirmation. We will correct the address if possible. Otherwise, we normally get the package back from the delivery person and send a new package to the correct address.

WHAT IF I TYPED THE WRONG EMAIL ADDRESS?
Please contact us so we can change your email address. We can change your email address, name, and address.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept PayPal & Credit Cart payments currently.

HOW SECURE IS MY ONLINE ORDER?
It is safe, and we comply with the laws regarding privacy and security. You don’t need to worry about your privacy and security, we will not sell your information to any third party. When you check out, you will be redirected to a secure page supervised by a trusted organization. After checkout, Sedimy will not record your payment account number and password.
For specific information, you can check “privacy policy” and “terms & condition”on this site, or contact us directly to inquire about related issues.

HOW DO I CHANGE OR CANCEL MY ORDER?
If you want to cancel the order, please contact us as soon as possible. We can cancel the order for you before shipment. Please note that any order that has shipped cannot be canceled.

HOW DO I TRACK MY ORDER?
We will email your tracking information as soon as your order has shipped. You can log in www.17track.net Check the status of your order so that you can track your order at any time.

CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?
If something is still missing, please contact us immediately.

HOW TO RETURN?
Step1. Contact customer service to obtain return qualification
Step2. After obtaining the eligibility for return, send the item back to Sedimy according to the guide address
Step3. Sedimy will complete the refund process within 48 hours after receiving your item