Return & Refund Policy
Cancellation
If you need to cancel your order, please contact us immediately. We only accept order cancellation before the product is shipped. We cannot cancel the order if the product is already shipped out.
30-Day Refund Terms
We believe in our products so much that we offer a 30 day No-Hassle refund policy. If you're unhappy about your purchase, we would like to contact you to look together at another product that suits you better! If you do not want replacement products, please send us the product back and we'll refund your money immediately.
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 30 days
The Goods are in the original packaging
The Goods were not used or damaged
You have the receipt or proof of purchase
Return Process
(1) To initiate a return or exchange, please email us your order number and product photo to us service@sedimy.com, to obtain a return authorization (RMA) number.
We will send your own RMA number and return address to you by email within 3 working days.
Upon receipt of the RMA number, the customer has 7 calendar days to return the original item with the label in the original package.
(2) The customer needs to send the package and its tracking number back to us within 7 calendar days after obtaining the RMA number.
(3) If Sedimy is responsible for the freight, we will refund the refunded freight and refund it in the same way as your original payment.
(4) In order to exchange, we will check the package you returned and send the required new package within 7 working days.
We will also update the tracking number of the new package for you by email.
Note:Â Items sent back to us without first requesting a return are not accepted.
Refunds
1. Orders Cancellation
We will refund your payment after cancellation.
2. Returns
We will notify you once weâve received and inspected your return, and let you know if the refund was approved or not. If approved, youâll be automatically refunded on your original payment method.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
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Return Shipping Cost
If the wrong product is sent, or the product is damaged during transportation, the customer does not need to pay the postage when returning the product.
When the customer buys the wrong product, the product is not suitable for the customer, or the customer does not want it, the customer shall bear the freight when returning the product
Late Or Missing Refunds
If you havenât received a refund yet, first check your Credit Card/Paypal again.
Then contact your Credit Cart/PayPal, there is often some processing time before a refund is posted.
If youâve done all of this and you still have not received your refund yet, please contact us.
Contact usďź
Email: service@sedimy.com
Phone: +1 3609243180